Privacy Policy

Last Updated: [Insert Date]

Fusion CNC USA (“we,” “us,” or “our”) values your trust. This Privacy Policy explains how we collect, use, and protect the information you share with us through our website, online store, forms, and customer communications.

By using our website or submitting information to Fusion CNC, you agree to this policy.

Information We Collect

We collect two main types of information:

A. Information You Provide Directly

When you interact with Fusion CNC — for example, by filling out a contact form, requesting a quote, or purchasing a machine — we may collect:

• Name, email address, phone number, and shipping address
• Company or organization name (if applicable)
• Payment details processed securely through trusted third-party providers
• Optional information you include in messages or survey responses

B. Information Collected Automatically

When you visit our website, certain technical data is collected automatically:

• Browser type and version
• Device and operating system
• Referring site or search term
• IP address and general location (city/state level)
• Pages visited and time spent on the site

This helps us improve site performance, security, and user experience.

How We Use Your Information

We use collected data to:

• Process and fulfill orders, quotes, and service requests
• Communicate order status, technical updates, and support responses
• Improve our website and products through analytics
• Provide marketing updates (only with your consent)
• Maintain records for warranty, service, and compliance purposes

We do not sell or rent personal information to any third party.

Cookies & Analytics

Fusion CNC uses cookies — small text files stored on your device — to remember preferences and analyze site traffic.

Cookies help us measure what pages are most useful to visitors so we can continue improving your experience.

You can disable cookies through your browser settings. Doing so may limit certain features of the website.

Email Communication & Marketing

If you subscribe to updates, download a resource, or submit a form, we may send you occasional emails regarding:

• Product updates and launches
• CNC tips and learning resources
• Promotions or trade show announcements

You can unsubscribe at any time by clicking the link in any email or contacting us directly at [email protected].

Data Sharing

We only share limited data with trusted service providers when necessary for operations, including:

• Payment processors (for secure transactions)
• Shipping partners (for order delivery)
• Email and CRM systems (for customer communication)

These partners are bound by confidentiality agreements and may only use your information to provide the contracted services.

Data Retention

We retain customer information only as long as necessary for business, legal, or warranty purposes.

If you request deletion of your information, we will comply except where retention is required by law or for ongoing customer support.

Data Security

Fusion CNC takes reasonable administrative and technical precautions to safeguard your information from unauthorized access, disclosure, or misuse.

Examples include encrypted connections (HTTPS), password protection, and limited employee access to sensitive data.

Your Rights

Depending on your location, you may have rights to:

• Access the information we hold about you
• Request corrections or deletion of your data
• Withdraw consent for marketing communication
• Request a copy of your data in a portable format

Requests can be sent to [email protected]. We’ll respond within 30 days.

Third-Party Links

Our site may include links to external resources (such as partner suppliers, trade shows, or educational content).

Fusion CNC is not responsible for the privacy practices or content of external websites.

Policy Updates

We may update this Privacy Policy as technology or regulations evolve. Updates will be posted on this page with a revised “Last Updated” date.